Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

A 12.5% service and processing fee applies.

IMPORTANT TO NOTE: Once the packaging and shipping process has started, it can no longer be cancelled.


All Within 15 days of receiving the product,

If the product is faulty or not in accordance with your order you should notify The Faux Fur Team of your intent to return the product.

Otherwise you will waive any right to reject them.

Return Policy

Should you request a refund, the amount refunded will exclude the original cost of shipping incurred by Faux Fur Store.

A non-refundable dollar amount is

Rugs – $22 per rug (product packing & handling fee).
Clothing – $25 per item (product packing & handling fee).
Other Items – $25 per item (product packing & handling fee).

Refunds may be held in credit against your account for future purchases if requested.

Or you may request a refund for the amount owing at any time by contacting The Faux Fur Team.

You can return your product anytime within 15 days for an exchange or full refund (not including the product packing and handling fee) subject to the following conditions.

Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)